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Handling Difficult People

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Istanbul 18-03-2019
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Handling Difficult People

Overview

This is a course about handling difficult people, challenging situations and confrontations. Delegates learn about characteristics associated with difficult people, the origin of their behaviour and how best to deal with them. Delegates are introduced to a variety of effective responses, learn how to deal with toxic words & phrases, how to resolve a confrontation, how to avoid blame games and many other topics.

We often have to deal with difficult people in our professional environment and sometimes even in our personal everyday life. Any interaction or communication with such people can prove challenging and consumes a lot of our time and energy.  Such situations can easily turn emotional and unproductive with long term effects on relationships.

Fortunately difficult people are well studied and psychologists have found a great deal on the origin of their behaviour and subsequently on how best to deal with them based on their inherent weaknesses. This course relies heavily on the latest psychological research and provides several concise easy-to-use formulas that delegates can use to deal with challenging situations promptly.

The course is packed with exercises, relevant case studies and role plays that enables delegates to understand the methods better and practice them immediately after introduction. Optional activities and exercises are also provided to easily extend the course and adjust the pace for different needs.

Who should attend?

Anyone

Available Dates

Venue Date Duration  
Istanbul 18-03-2019 1 More Info
London 15-04-2019 1 More Info
Prague 13-05-2019 1 More Info
Stockholm 10-06-2019 1 More Info
Frankfurt 08-07-2019 1 More Info
London 05-08-2019 1 More Info
Prague 02-09-2019 1 More Info
Dubai 30-09-2019 1 More Info
Frankfurt 28-10-2019 1 More Info
Istanbul 25-11-2019 1 More Info
Frankfurt 23-12-2019 1 More Info
Zurich 20-01-2020 1 More Info
Prague 17-02-2020 1 More Info

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